Shipping policy

 

Shipping Information

Order Confirmation

Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the e-mail address provided at checkout. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.

Processing

Once your order has been placed and you have received a confirmation of your order, our team will receive your order for processing. Please note our current processing time is 2-7 business days. Once your order has been processed and its shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.

Orders placed before 11 am (PT) may begin processing the same day. Orders placed after 11 am (PT), on weekends, and/or on holidays, will begin processing upon the following business day.

Our Customer Support team will reach out to the e-mail provided at checkout if the products you have selected are not currently available, if an address verification is required, and/or if any additional information is required for security verification purposes.

We typically deliver all items in a multiple product order together. However, your order may be subject to split shipment due to the available stock of your items and/or to allow us to process and deliver your order more efficiently. If your order has been shipped with a split shipment, you will receive all pertinent tracking information for your package.

Cancellations

You may cancel your order, for any reason, up to the moment that is processed by our team. Once your order has been marked as completed and released for shipping, we cannot cancel your order, but you may return your order for a refund once you have received it. Please contact our Customer Support team if you need to cancel your order as soon as possible. If you have trouble or have questions, please email help@omnipetclub.com.

Shipping

U.S.A.

For orders placed within the U.S.A. we are pleased to offer UPS Ground and USPS First Class Package, with an estimated shipping and delivery time of 2-5 business days. 

Pre-order items will be shipped according to the shipping date provided on the pre-order product page. Please note that the delivery time can vary from 1-3 months.

If for any reason your order may not be delivered via UPS, including orders shipped to P.O. Boxes, APO/FPO and U.S. territories, our team will select an alternate shipping courier based on availability. All orders are shipped with tracking numbers for the security of your order. You will receive a confirmation e-mail containing tracking information once your order has been shipped.

Please note that it may take up to 24 hours for your tracking number to begin reflecting updates.

The shipping courier may face additional delays in relation to the delivery of your order as a result of the ongoing COVID-19 pandemic. For the most up-to-date information, please refer to your shipping courier’s available information when tracking your order. 

International Orders

We currently offer shipping worldwide. Our estimated delivery time for international orders is 7-14 business days.

For all international orders, the shipping fee will be calculated at checkout in accordance with your package's required dimensions and weight. Please note this shipping fee does not include any import taxes and/or customs duties.

By placing an order on our website, the customer acknowledges that they are placing an order for export from the U.S.A. and accepts full responsibility for all related import taxes and/or customs duties fees. Upon shipping the order, Omni Pet Club will select a shipping courier who will also act as the customs broker for the import of the package, as well as the collection of any customs duties and/or import taxes that are due. These fees are not related or covered by Omni Pet Club. Any fees due at import are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. Please contact your local customs office or tax agency for additional information regarding import duties and customs fees.

All orders are shipped with tracking numbers for the security of your order. You will receive a confirmation e-mail containing tracking information once your order has been shipped. Please note that it may take up to 24 hours for your tracking number to begin reflecting updates.

Please note that due to current shipping restrictions we are unable to ship orders to Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, and North Korea.

For the most up-to-date information, please refer to your shipping courier’s available information when tracking your order.

Please note: shipping fees and import duties/customs taxes are non-refundable.

Promo codes

Can I add a promo code after my order has been submitted? 

Promo codes cannot be added to an order after it has been placed, or applied to a previous purchase. The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order.